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Windows Desktop App Stuck on "Update Required" – Update Link Points to Internal go/ URL #13031

@jesielcarlos

Description

@jesielcarlos

What version of the Codex App are you using (From “About Codex” dialog)?

Unable to access (app blocked by mandatory update screen)

What subscription do you have?

plus

What platform is your computer?

Windows 11

What issue are you seeing?

Summary

The Codex Windows desktop app installed via Microsoft Store is currently unusable because it requires a mandatory update.

However, the update link redirects to:

go/codex-desktop

This URL does not resolve publicly and results in:

DNS_PROBE_FINISHED_NXDOMAIN

As a result, the app cannot be updated and remains completely unusable.


Steps to Reproduce

  1. Install Codex from Microsoft Store
  2. Launch the app
  3. App shows "Update required – This version of the application is no longer compatible."
  4. Click the update link
  5. Browser opens go/codex-desktop
  6. DNS resolution fails

Expected Behavior

The update link should:

  • Redirect to a publicly accessible URL
  • OR open the Microsoft Store update page
  • OR trigger an in-app update

Actual Behavior

The link points to an internal-only shortlink (go/) that is not accessible outside the corporate network.

This blocks all external users from using the app.

Image Image

What steps can reproduce the bug?

  1. Install Codex from Microsoft Store
  2. Launch the app
  3. App shows "Update required – This version of the application is no longer compatible."
  4. Click the update link
  5. Browser opens go/codex-desktop
  6. DNS resolution fails

What is the expected behavior?

The update link should:

  • Redirect to a publicly accessible URL
  • OR open the Microsoft Store update page
  • OR trigger an in-app update

Additional information

No response

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    appIssues related to the Codex desktop appbugSomething isn't workingwindows-osIssues related to Codex on Windows systems

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