[GOWS] [CHATWOOT] - Native Chatwoot integration sends agent name even when disabled (GOWS)

[pablosavigne]

Describe the bug

After the recent update, when using the native Chatwoot integration in WAHA, the agent's name is always sent in the messages. This happens even if the option to send the agent name is explicitly disabled in the configuration.

Version

GOWS (2026.4.1 PLUS)

Steps

To Reproduce Steps to reproduce the behavior:

Configure WAHA with the native Chatwoot integration using the GOWS engine.

Go to settings and disable the option to send the agent's name.

Reply to a customer's message from the Chatwoot dashboard.

Check the received message on WhatsApp: the agent's name is still included in the message.

Expected behavior

If the setting to send the agent name is disabled, the outgoing message sent to WhatsApp should only contain the message, without appending the agent's name.

Requests - Responses

N/A - Native Chatwoot integration behavior.

Screenshots

Configuration screenshot (Disabled setting):
https://imgur.com/a/3rSkobC

Additional context

This issue is occurring on the PLUS tier with the GOWS engine. It seems the native Chatwoot app is ignoring the "Agent Name" toggle in the latest version.

[devlikepro]

2026.4.2 - fix agent name even when disabled - #2030

[devlikepro]

This shouldn't have happened, sorry we missed it during our review :(