Image2pixel_help/support.html at main · JobYu/Image2pixel_help · GitHub

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
<!DOCTYPE html>
<html lang="en">
<head>
    <meta charset="UTF-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <title>Support - Image2pixel</title>
    <style>
        body {
            font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
            line-height: 1.6;
            margin: 0;
            padding: 0;
            background-color: #f4f4f4;
            color: #333;
        }
        .container {
            max-width: 800px;
            margin: 20px auto;
            padding: 20px;
            background-color: #fff;
            border-radius: 8px;
            box-shadow: 0 0 10px rgba(0,0,0,0.1);
        }
        header {
            text-align: center;
            margin-bottom: 30px;
        }
        header h1 {
            color: #2c3e50;
            margin-bottom: 5px;
        }
        .support-section {
            margin-bottom: 30px;
        }
        .support-section h2 {
            color: #3498db;
            border-bottom: 2px solid #ecf0f1;
            padding-bottom: 10px;
            margin-bottom: 15px;
        }
        .faq-item {
            margin-bottom: 15px;
        }
        .faq-item h3 {
            margin-bottom: 5px;
            color: #2980b9;
        }
        footer {
            text-align: center;
            margin-top: 40px;
            padding-top: 20px;
            border-top: 1px solid #ecf0f1;
            color: #7f8c8d;
        }
        a {
            color: #3498db;
            text-decoration: none;
        }
        a:hover {
            text-decoration: underline;
        }
    </style>
</head>
<body>
    <div class="container">
        <header>
            <h1>Image2pixel Support</h1>
            <p>Welcome to the support page for Image2pixel. We're here to help!</p>
        </header>

        <section class="support-section" id="faq">
            <h2>Frequently Asked Questions (FAQ)</h2>

            <div class="faq-item">
                <h3>How do I restore my previous purchases?</h3>
                <p>If you have previously purchased a premium feature and need to restore it (e.g., after reinstalling the app or on a new device), please go to the app's Settings screen and tap on the "Restore Purchases" button. Ensure you are signed in with the same Apple ID you used to make the original purchase.</p>
            </div>

            <div class="faq-item">
                <h3>I made a purchase, but the premium features are not unlocked. What should I do?</h3>
                <p>First, please try the "Restore Purchases" option in the app's Settings. If that doesn't work, ensure your internet connection is stable. Sometimes, there can be a slight delay in the purchase anowledgement from the App Store. If the issue persists, please contact us with your purchase details.</p>
            </div>

            <div class="faq-item">
                <h3>How do I manage my subscription?</h3>
                <p>You can manage your subscriptions directly through your Apple ID account settings on your device. Go to Settings > [Your Name] > Subscriptions. From there, you can view, change, or cancel your subscriptions.</p>
            </div>

            <div class="faq-item">
                <h3>What are the premium features?</h3>
                <p>Upgrading to premium unlocks [Please list your premium features here, e.g., unlimited saves, access to all filter styles, ad-free experience, higher resolution exports, etc.].</p>
            </div>

            <!-- Add more FAQ items as needed -->

        </section>

        <section class="support-section" id="contact">
            <h2>Contact Us</h2>
            <p>If you can't find an answer in our FAQ or need further assistance, please don't hesitate to reach out to us.</p>
            <p>For support inquiries, please email us at: <a href="mailto:info@pixelart.tech">info@pixelart.tech</a></p>
            <p>When contacting us, please provide as much detail as possible about your issue, including:</p>
            <ul>
                <li>The version of the Image2pixel app you are using.</li>
                <li>The device model and iOS/iPadOS version.</li>
                <li>A description of the problem.</li>
                <li>Screenshots, if applicable.</li>
            </ul>
        </section>

        <footer>
            <p>&copy; 2025 Image2pixel. All rights reserved.</p>
            <p>Support Email: <a href="mailto:info@pixelart.tech">info@pixelart.tech</a></p>
        </footer>
    </div>
</body>
</html>